Scrum Increments: Maximizing Value with Customer Satisfaction

A done increment is considered valuable primarily for two reasons: customer satisfaction and cost reduction. Option A, which states that it is likely to increase customer satisfaction, is correct because a valuable increment addresses user needs and expectations, leading to higher satisfaction. When the increment meets quality standards and fulfills user stories, it enhances the overall user experience. Option D, which focuses on reducing long-term operational costs, is also correct as a valuable increment can streamline processes, minimize technical debt, and reduce the resources required for maintenance, ultimately leading to lower operational costs. In contrast, options B and C may incorrectly suggest that the increment's value is solely based on its completeness or technical specifications, overlooking the broader implications of customer satisfaction and cost efficiency that are crucial for sustaining business success in a competitive environment.