Bridging the User Satisfaction Gap in Agile and Scrum
Question
A user satisfaction gap exists when there is a difference between:(choose the best two answers)
Options
- A. The market share of the product.
- B. The user’s desired outcome.
- C. The total market size.
- D. The user’s actual experience.
Answer
- B. The user’s desired outcome.
- D. The user’s actual experience.
Explanation
A user satisfaction gap occurs when there is a discrepancy between users' desired outcomes and their actual experiences with a product. Identifying and addressing these gaps is crucial for improving product value and user satisfaction. Scrum teams, including the Product Owner, Scrum Master, and Developers, play vital roles in uncovering and closing user satisfaction gaps. By understanding these gaps, Scrum teams can prioritize work that enhances user satisfaction and overall product success.
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