Resolving Scrum Team Conflicts over Definition of Done

The correct answer is C because it emphasizes the importance of conflict resolution and team cohesion. In Scrum, it is essential that all team members have a shared understanding of the Definition of Done (DoD). By facilitating a session to resolve this conflict, the Scrum Master ensures that the team can come together to create a uniform DoD, which is crucial for maintaining quality and consistency in deliverables. Additionally, reminding the team that conflicting ideas are a natural part of collaboration helps to foster a safe environment where team members can express their opinions without fear of personal attacks. This approach promotes a culture of open communication and respect, which is vital for a successful Scrum Team. On the other hand, ignoring the conflict or allowing it to escalate without intervention would lead to further division and ineffective teamwork, hindering the team's ability to deliver value effectively.