Resolving Scrum Team Conflicts over Definition of Done
Question
A few members of the Scrum Team discuss work that is not being done. Some say it is part of the Definition of Done; others say it isn’t. After an hour of angry discussion, someone starts making personal insults and the anger level goes way up. What is the best action for the Scrum Master to take? (choose the best answer)
Answer
- C. Conduct a session to help the entire team resolve the conflict, create a uniform Definition of Done, and become effective again. Remind the team that conflicting ideas are natural, but making it personal doesn’t help.
Explanation
Conflicts within a Scrum team over the Definition of Done can disrupt the team's effectiveness. As a Scrum Master, the best approach is to facilitate a collaborative session to help the team reach a consensus. This involves emphasizing that conflicting ideas are natural in Agile development, but should not become personal. By establishing a shared understanding of the Definition of Done among all team members, the Scrum Master can restore harmony and promote effective Scrum implementation. Maintaining respectful communication and guiding the team to a collaborative resolution are key responsibilities of the Scrum Master in such situations.
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